Community & Customer Support Specialist (CS & Public Relations) - Torrance, CA


Pixio Team is looking for a new Customer/Public Relationship Social Media specialist who is seeking to work for a fast growing, E-Commerce based company.

Pixio is the most affordable monitor brand for gaming enthusiasts.

We are providing high-performance PC gaming monitors to gamers, enthusiasts and esports players.

Pixio is dedicated to building products that push professional gaming further than anyone dreamed.

We encourage those who appreciate the spirit of innovation, the challenge of stretch goals and who have the ambition to exceed our customers' needs to become part of our team at Pixio.

www.pixiogaming.com

www.instagram.com/pixiogaming

www.facebook.com/PixioGaming

twitter.com/PixioGaming


Job Description and Responsibilities:

  • Manage and maintain brand-related online conversations via Facebook, Twitter, YouTube, Instagram, and other social media platforms and channels.

- Deliver timely and accurate responses to community questions and requests across all online platforms.

  • Manage social media marketing campaigns and day-to-day activities including:

- Use of social listening habits to capture community interactions and buzz around the gaming industry and our brand. - Generate daily content (original text, images, video, etc.) that builds meaningful connections and encourages community members to take action. - Design and creating new posts and scheduling daily feeds.

  • Customer Service, Support & RMA

- Respond to and resolve customer inquiries and issues by identifying the topic and type of assistance the end-user needs. -Deliver timely and accurate responses to community questions and requests across all online platforms. - Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction.

  • Ensure adherence to process to maintain accuracy of communication and quality of marketing outputs.

  • Manage solid relationships across reviewer and social media partners in order to ensure brand understanding, more effectively sell ideas

  • Collaborate with Sales Team and Shipping Team to prepare, forecast new/old products to meet deadlines across all corresponding e-commerce platforms.


Skill and Knowledge Qualifications

  • A strong passion for gaming.

  • Knowledge and experience in social media platforms (Instagram, Twitter, Facebook etc)

  • Image creating and editing for social media

  • Hashtag editing, copywriting and copyediting

  • Detail oriented, organized with excellent communication and problem-solving skills

  • Possesses positive attitude with all others with great communication skills

  • Self-confident, strong work ethic, result driven, self-motivated, able to work independently.

  • Positive, Persistent, Hands on, energetic, organized and team player.

  • Holds at least U.S. legal resident (U.S. permanent resident) or U.S. citizen)

  • Proficiency in Microsoft Excel, Photoshop, Adobe and Google Apps


Preferred Qualities:

  • Prior marketing or customer experience in the gaming industry a plus.

  • Preferably experience in E-Commerce and Online Retail business


Job Type

  • Full-time (9:30AM-6:30PM and 1hour lunch break)


Salary

  • Discussed Upon Interview (Based Upon Experience)


Please submit your resume to admin@pixiogaming.com with your cover letter in the email in Word or PDF file format.

Only qualified candidates will be contacted individually for further interview upon our review of the resume.


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