Shipping & Returns
Pixio will ship within in the United States excluding APO, FPO, PO Boxes & International Carriers/Couriers or Freight Forwarders.
We provide standard free shipping with 1-2 days processing and delivery time between 3-7 business days.
Please note that any pre-order is subject to its own time-table available on product page.
Thirty (30) Days Return Policy
If, for whatever reason, you are not satisfied with the purchased product, you may return the product within 30 days of the purchase date.
1) Contact us at www.pixiogaming.com/contact or and let us know you want to return your product for either refund or replacement.
2) Please ship the unit safely with your Return Merchandise Authorization Form included inside the package to our return center below:
20100 South Western Ave
Torrance, CA 90501
3) Once we receive your item, we will inspect it and notify you that we have received your item.
4) All return items must be in the original condition with all parts, contents and documents. If the unit is not returned in original packaging and condition, a restocking fee may be applied.
5) After confirmation, you will be refunded of the purchase price paid, less shipping and handling, and any applicable restocking fees. (Restocking fee chart below)
*The RMA process may take 5-7 business days upon arrival.
*Any damage claim returns or refund returns must be returned before 14 business days since claim has been filed. Refunds will no longer be eligible if it has passed return window time-frame. We will not be responsible for any packages that is not returned within return time frame.
Packing and Shipping for return
Please note that improperly returned shipments will not be accepted.
Make sure to use corrugated box with cushioning material such as foam or bubble wrap and packing peanuts to avoid damage during the transit.
If you do not have the original package and if you need packages and inner cushion for safe shipping back to Pixio, we can send packages and cushions at your cost. Please contact us for your need. Materials are subject to availability.
Unless the products have been deemed defective by Pixio, Clearance or Final Sales products are non-refundable.
Product or product description that is marked “Non-Refundable”
Gift cards or coupons are not refundable.
Refurbished, B-Stock, or Used Products
*All recertified (Refurbished, B-Stock or Used) purchases will receive a re-certified product as an RMA replacement. B-Stock Products are units which may have small scratches, small dents, or noticeable use. These products are Factory Recertified to meet the performance and reliability of a new product of the same model.
*Please note that all product purchased from Pixio Outlet Store or all re-certified (Refurbished, B-Stock or Used) products will not be applicable to this return policy.
Please refer to Refurbished, B-stock or Used return policy below.